Currently we provide two channels of support for our customers:


Telephone Support

Technical Support can be reached in the U.S. at:

Phone:	+1.301.587.7531
Fax:	+1.301.587.2796
Hours:	8:30 am to 5:00 pm (ET) Monday to Friday

E-mail support

Please send your support inquiries to the following e-mail address:

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When contacting us, please include the following details:

• Your name
• Product you are using and its version/build
• Your system environment
• Detailed description of your problem with steps to reproduce